Frequently Asked Questions
Everything you need to know about your premium travel gear and maintenance services.
What kind of luggage repair services do you offer?
We specialize in comprehensive repairs for high-end travel gear, including wheel replacements, handle fixes, zipper stitching, and structural frame alignment for most major fashion luggage brands.
How long does a standard repair take to complete?
Most repairs are completed within 7 to 10 business days. However, if specific proprietary parts need to be ordered from a manufacturer, it may take up to 3 weeks.
Do you offer international shipping on new luggage purchases?
Yes, we ship our curated collection of luxury suitcases and travel accessories worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination.
What is your return policy for online orders?
We accept returns on unused, non-customized items within 30 days of delivery. The item must be in its original packaging with all designer tags attached to qualify for a full refund.
Are the products sold at Fink's covered by a warranty?
All new luggage items come with a standard manufacturer's warranty. Additionally, Fink's provides a 1-year craftsmanship guarantee on all repair work performed in our shop.
Can I track the status of my repair order online?
Absolutely. Once your item is checked into our repair center, you will receive a tracking link via email to monitor its progress through our assessment, repair, and quality control stages.